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Our Newsletter


Delivery & Returns

Delivery

All our moving boxes are despatched flatpacked for ease of carrying.
 

Delivery charges will be automatically calculated at the checkout page.
Collection in person FREE (cash only or via this website)

Opening Times: Mon-Thu 08.30-16.00 Fri 08.30-15.00


Delivery Timescales

Products displayed on the website are generally kept in stock. Delivery would be via post, parcel carrier or via our own delivery team. Products are generally received by our customers within 5 - 7 working days from order.

Please Note:
The products will need to be signed for, as proof of delivery, so please ensure someone is able to receive them at your chosen delivery address.
We are unable to delivery to PO Box numbers.
We will not be held responsible for delivery concerns that are outside of their control. i.e couriers, weather etc although we will try and ensure that you receive your order, as quickly as possible.
If you experience any problem with your delivery, please call Customer Service on 0141 881 6622.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. It is your responsibility to cover the cost of the return carriage but we'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (7 to 15 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.